Warranty policy

WARRANTY POLICY – KHA HOANG AUTO SERVICE

1. Scope of Application

Kha Hoang Auto Service is responsible for the warranty of all vehicles that have been serviced, repaired, or installed with parts and accessories at any branch of Kha Hoang Auto Service.

1.1. Warranty Coverage

• Warranty for replacement parts in accordance with the manufacturer’s regulations.

• Warranty for accessories and car modifications as permitted by the manufacturer’s policy.

• Warranty for paint surface and color quality (for vehicles with body and paint repair services).

• Warranty for technical issues that Kha Hoang Auto Service has committed to fully resolve, provided that the customer complies with the service recommendations.

1.2. Warranty Period

• Replacement parts: As specified by the manufacturer.

• Accessories and modifications: As specified by the manufacturer.

• Paint warranty:

  • No peeling or blistering within 12 months.

  • No color fading within 18 months.

• Technical issues: According to the specific nature of each case.

1.3. Warranty Activation

• Parts and components covered by warranty must have a Kha Hoang Auto Service Warranty Seal and/or the manufacturer’s seal (if available).

• The warranty period starts from the date the vehicle is released from the workshop.

1.4. Notes and Conditions

1. Kha Hoang Auto Service will repair or replace defective parts free of charge (including labor) if they are determined to be faulty under the warranty.

2. All warranty work must be carried out at a Kha Hoang Auto Service garage.

3. Return & Exchange Policy within 07 days from the delivery date:

   • Manufacturer’s defect: 1-for-1 replacement.

   • Exchange for another model: According to the manufacturer’s exchange policy (if applicable).

   • Return: According to the manufacturer’s return policy (if applicable).

2. Cases Not Covered by Warranty

Warranty service will not apply in the following situations:

1. Damage caused by failure to follow the manufacturer’s operating instructions.

2. Damage caused by repairs done by another service center during the warranty period that led to the fault.

3. Damage due to non-synchronous repairs despite prior recommendations from Kha Hoang Auto Service.

4. Parts or accessories supplied by the customer for installation.

5. Damage caused by force majeure events such as natural disasters, fire, explosion, collision, or theft.

6. Damage resulting from the customer’s continued use of the vehicle after noticing abnormal signs or warnings.

7. Damage caused by external impacts (falling, collision, physical or chemical influence, etc.).

8. Parts that are no longer original as at the time of warranty activation (tampered seals, disassembly marks, missing labels, etc.).

3. Customer Responsibilities

1. Check all warranty terms and validity for the replaced or repaired parts before vehicle handover.

2. If any fault or abnormal warning appears, stop operating the vehicle immediately and contact Kha Hoang Auto Service’s hotline.

3. Operate and maintain the vehicle according to the recommendations of both the manufacturer and Kha Hoang Auto Service.

4. Do not attempt to self-repair or have the vehicle repaired by any unauthorized service provider during the warranty period.

4. Warranty Procedure

Step 1: The customer detects a fault.
Step 2: Contact Kha Hoang Auto Service hotline.
Step 3: The technician provides guidance for temporary handling (if applicable).
Step 4: Bring the vehicle to the garage as instructed.
Step 5: Kha Hoang Auto Service inspects and identifies the cause together with the customer.
Step 6: Perform warranty service as per regulations.